The firm was wilfully deceptive when it didn’t have an Opel Astra and offered me a Ford Focus instead
In July, I booked a hire car with Europcar through arguscarhire.com and paid £458.88 upfront. The voucher which I was to present at the hire desk stated that I would be given an Opel Astra or “similar”.
On arrival at Europcar, I was told the Astra was not available but that I could have a similar Ford Focus. Because I did not wish to buy their collision damage waiver I was told I would have to preauthorise £468 on my credit card as a deposit. The card machine screen said the word “preauthorisation” and I entered my pin after being assured that no money would be debited.