Money

Hertz drives up the cost of car rental for US holiday

We arrived late to drop off the vehicle and were charged more than £500 extra

In August I rented a car from Hertz through Holiday Autos. We collected the car at Memphis airport and arranged to return it in Brooklyn, New York, eight days later. The cost was £548, paid upfront. We were two hours late arriving at the drop-off location and found it had closed at noon. The Hertz helpline told me to take the car to another location – West 34th Street. The staff at the drop-off location were pleasant, said that I did not need to complete any paperwork and that I would get an email confirmation. But I did not receive anything.

I subsequently noticed a second charge of £579 from Hertz on my credit card. I was eventually told that this was for the late return and a “one-way fee” for returning the car in a different place. I accept the late charge, but a fee of more than £500 for dropping the car at an office just seven miles away is outrageous. I have complained and appealed to Holiday Autos but it is refusing to provide a refund or get one from Hertz.

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