A delivery company has been accused of throwing packages into a customer’s garden and spoiling a teacher’s Christmas presents for her schoolchildren.
Charlie Turner, from Biggin Hill, Bromley, is ‘fuming mad’ that a box of books has been ruined after a myHermes driver left the delivery in his garden.
Charlie, 25, said the delivery was made on Thursday but he wasn’t aware the package was in his garden until the next day – because the slip hadn’t gone all the way through his letterbox.
He told Metro.co.uk: ‘The post came through the next day and the slip fell through.
‘It was written on the card that [the delivery] was put over the fence. I got outside and it was ruined.
‘It was soaking wet and ripped.’
Charlie said the box would have been heavy as there were about 25 books in it that his partner, a teacher, had bought for the schoolchildren for Christmas.
He added: ‘It’s not something you would want to throw over the fence.
‘There was grass and mud in the box. The bottom of the books where it had gone over the fence were all just covered in mud.
‘The bottom covers were ruined because it had spent 24 hours outside in the rain.
‘It’s annoying. You’ve paid for something – it’s not cheap either.’
Charlie said it’s not the first time he’s had a delivery from Hermes – and he has even caught a delivery driver trying to throw a box with fragile tape over the fence.
He said he is mystified why the ompany’s drivers do this as most other companies leave packages at the side gate or with his neighbours.
Storeman Charlie also said the complaints process was ‘fairly unhelpful’ – and nothing has been ‘concluded’.
He wasn’t able to give the 16 digit delivery number to the customer service contact because it had rubbed off in the wet.
Hermes also told him that a callback would be arranged within the next 24 hours.
But he said: ‘If no one answers their phone or it’s the weekend, how am I going to get a call back?’
Hermes has been contacted for comment.