A 92-year-old World War Two veteran whose door was kicked in by firefighters was then sent a £200 bill for the damage.
Charlie Davey, from Tamerton Foliot in Devon, went to bed when his carer from Guinness Care failed to show up for his daily appointment.
Daughter Sue Dorral, 57, received a call to say staff arrived but couldn’t get into his house, and the firm phoned 999 to break down the door and check he was fine.
Charlie was later shocked to receive a letter from security firm Rapid Secure, who had been called out by the police to fix his door, saying he owed them £204.
Sue said: ‘They asked if I could go and let them in but I explained that I only have a key for the back door which he bolts shut.
‘I said that they should get hold of his neighbour who has a key to the front door.
‘I also explained that he goes to bed very early every night and he was probably asleep.
‘I didn’t hear anything until they called me back a few hours later to say that they had phoned the ambulance, fire service and police.
‘They arrived at around midnight and started trying to get in his front door.’
Grandfather-of-six Charlie said he was absolutely petrified by the incident.
His daughter said her dad had no way of paying the bill as his only income is his pension..
Charlie said: ‘If the district nurse had rung me up and said ‘I’ll be a bit late Charlie’ it would have been alright.
‘Nothing like that would have happened. Then I wouldn’t have to worry about bills.’
A spokesperson for the care firm, which is contracted by Plymouth City Council, said: ‘We apologise fully to Mr Davey and his family that our carer was late in calling.
‘When our carer arrived we made every effort to contact him and his family but were initially unsuccessful.
‘The safety of our customers is our top priority so we immediately sought to minimise any potential risks and as a result, emergency services were called and they entered his home.
‘We were relieved that Mr Davey was safe and well and are glad to be continuing to provide care for Mr Davey.’
A spokesperson for Devon and Cornwall Police confirmed that officers were involved in the incident.
Police said that the ambulance and fire service attended the scene, while officers arranged for the property to be secured by Rapid Secure.
Rapid Secure were approached for a statement but they refused to comment.
Charlie has since received a call to tell him that he would no longer need to pay the invoice.
Charlie and his daughter Sue said that they still wanted to share their story in case something similar had happened to someone else.
The post Pensioner, 92, billed £200 after 999 crews bashed down his front door appeared first on News Wire Now.