This restaurant has hit back brilliantly at a customer who complained about the price of her £8 Fish and Chips.
Debbie Davies had visited the Oxton Bar and Kitchenin Wirral recently, yet despite enjoying her ‘lovely’ meal, she decided to leave a two-star review on Facebook.
Writing on the restaurants public page, she said: ‘Lovely food and staff are amazing but I cannot see how you justify your prices, small fish and chips £8 plus and it was small?’
Most restaurants would simply apologise to appease the unhappy customer but management at the Oxton were more then happy to take up challenge and get down to specifics.
In its sassy response, the restaurant gave a break down of exactly how much they made from her £8 meal.
They said: ‘Ok Debbie. Where do I begin?
‘Out of that £8, our nasty government is charging you 20% vat which we collect by law on their behalf, so we’re left with £6.66.
‘Out of this, we need to buy the fresh ingredients; 1 haddock fillet, get a chef to make everything from scratch; a delicious beer batter, homemade tartare sauce, mushy peas and chunky chips (the whole cost of ingredients for this plate comes to roughly £2.70).
‘This leaves us with £3.94 for which alas our pesky chef expects remuneration!!
‘Then we realised the ‘lovely’ food doesn’t float to you, so we have to pay ‘amazing’ staff to serve you and clear up after you?!
‘Pay utility bills (we need gas to cook, you need lights to see the food) and don’t get me started on business rates.
‘So if £3.94 is not justifiable for creating and affording this whole experience with us, you’re welcome to recreate it in the comfort of your own home.
‘I doubt it’ll be long before the government find a tax for that too.’
The response has since had more than 200 likes with many people praising the restaurant.
One person wrote: ‘People who have never been involved in running a business have no idea the hard work and stress owners go through’.
While another wrote sarcastically: ‘This profit-making is a disgusting principle.
‘You should be doing it for free if you had a heart. And don’t you find it a joyous experience paying your accountant to work out the VAT?’
You clearly shouldn’t mess with this restaurant..