Passengers had to wait in an unheated bus for two hours when the snow hit, a traveller has said – and some of them couldn't leave Cambridge for more than four hours.
Julian Roe, from Norwich, boarded the Stansted to Norwich bus at 2.30pm – but his journey was cut short after just an hour due to travel disruption and heavy snow causing chaos on Cambridgeshire’s roads .
Mr Roe’s National Express bus stopped at Parker’s Piece, Cambridge at 3.30pm – but passengers weren’t given alternative transport until 6pm, when taxis began arriving to pick them up.
Mr Roe was one of the earlier travellers to get a taxi, as some of them weren't able to leave Cambridge until 8pm.
Mr Roe, 63, said the group had to stand in the cold for half an hour waiting for taxis which did not arrive, and when they got back on the bus there was no heating to keep them warm.
He told the News : "At 2.30pm we stopped in Cambridge, apparently because the bus couldn't go any further.
“There was a promise of taxis to continue our journey, we were all told to stand out in the freezing cold.
'We sat there with the threat of hypothermia'
"We all sat there with the threat of hypothermia. I have just recovered from radiotherapy, and I've got liver problems.
“It was quite threatening to my health and even to an ordinary person's health. We were stuck, we needed to be put up in a hotel.
"There were old people on the bus with me – sick people, all manner of people. We haven't had any heat – they haven't run the engine.
"Nobody had anything to eat for two or three hours. People were expecting to get to Norwich, get home and eat.
"Fingers are going to be pointed and some hell's going to be raised.”
Mr Roe was on his way back to Norwich for a hospital appointment when he boarded his bus.
National Express said as of 8pm all passengers had been put into taxis to take them to Norwich.
Thirteen of the travellers, who weren't able to get taxis initially, were first taken to Cambridge Services to warm up, and were picked up from there.
A spokesman said: "We would like to apologise to all customers who have been affected in this way."
When asked about Mr Roe's claim that there was no heating inside the bus, the spokesman said: "It depends entirely on the circumstances.
"I would hope that we could keep the engine running, but the safety of the customers and the vehicle is with the driver, and we would need to know what circumstances he was dealing with."
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