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Cambridge station car park closures spark traveller frustration

A rail passenger has hit out at “unannounced closures” of Cambridge Station car park.

The car park ..

By admin , in Cambridge , at April 25, 2018

A rail passenger has hit out at "unannounced closures" of Cambridge Station car park.

The car park is closed to members of the public while replacement bus services run on occasional Sundays due to planned engineering work between Cambridge and Ely.

Although there are posters up in the station notifying people of the closures to the NCP-run car park, customers are not notified when they come to pay in advance using the DASH mobile payment system.

It means some customers are kept in the dark until they arrive at the station. Meanwhile NCP website states it says it "offers affordable parking 24 hours a day, seven days a week".

Michael Pepper, 65, from Newnham, said: "I go to London quite often on Sundays.

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"They don't let you in when they run the buses in the car park, which block it off.

"People come in from the surrounding villages and they have to trek back."

Replacement services often run between Cambridge and Ely, but the only way to check the car park closures online is to visit National Rail Enquiries.

Next month the car park will be closed on both May 6 and 13.

Michael continued: "Quite a few times I have been caught out till I figured out to get the timetable online.

Cambridge railway station

"I shouldn't have to do that when they could easily send you a text or put it up on the website. They don't care.

"I've since learnt they put up a sign but you can't see it if you aren't there during the week.

"You can pay for it online but they do not indicate online or by text that it's closed. It's really poor show.

"It has happened several times over the last few months."

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Because of the lack of notice Michael says he has been unable to make it to London.

Although he says on the rare occasion you are early on Sunday you can park elsewhere on the street.

NCP was contacted for a statement but referred the News to Greater Anglia, which operates the station.

A Greater Anglia spokesperson said: "We always advise passengers to check before they travel to see whether engineering works might affect their journey, especially at weekends, as this is when Network Rail carries out the majority of works.

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"We do our best to minimise inconvenience during engineering works and advertise rail replacement and car park closures in advance via National Rail Enquiries, our website and our Twitter account, and we also put posters up at the station.

"If the car park is going to be closed then we advise passengers coming by car to go to Cambridge North instead which has ample parking and only adds four minutes onto their train journey."

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