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Social workers handling precarious populations have been forced to adapt quickly, often with little guidance and resources, to the challenges posed by the coronavirus pandemic. A receptionist at a reception centre in Normandy recounts his stressful days shortly after France went into a nationwide lockdown last month.
"We had to take drastic measures," explains Erwan* – a social worker, who prefers to remain anonymous – working in a shelter in Frances northern Normandy region. The emergency shelter provides homeless families with a warm place to spend the night, but these days, the coronavirus epidemic has forced Erwan and his colleagues to review and adapt their way of working.
Recounting his experience on the first day of Frances nationwide lockdown, which began on March 17, Erwan shakes his head. “It was a mess,” reveals the young man in his 30s. "There was no preparation.”
Erwan and his colleagues had tried to alert their superiors in early March about possible changes required during the health crisis. But they received no reply.
"The centre only closed on Wednesday, March 18, a day after the lockdown started and after drawing up a list of people who would be staying in the centre," he explains.
"So we started this confinement by risking our lives. We had to help people fill in their exit permits. But it's complicated. We're helping people who are mostly of foreign origin, so it's difficult to explain the directives and instructions," he notes. "People didn't realise what was going on at all. They kept going out all day long. Some left at 9am and returned at 9pm as if nothing had happened…"
"Those were the first days. I thought we weren't going to make it," he sighs.
From a night to a 24-hour shelter
The centre where Erwan works is a former office complex, which gets converted into a homeless shelter every winter, from November 1 to March 31.
"The good news is that the government has decided to maintain the winter centres until May 31 due to the health crisis," Erwan smiles. "But the truth is that we need another centre, another building. This one is a place to sleep in the winter. It's not meant to be a 24-hour shelter. Our mission changed overnight,” he explains.
"Before, we used to receive people in the evening, often quite late. We gave them food and a bed, and they left the next morning. Now we're working on community life for the duration of the confinement."
Coping with new sanitation and social distancing measures
With the new health and sanitary requirements, the centre had to make choices and limit the number of people it accommodates to 70 permanent residents. "From now on, any departure is final," explains Erwan.
"Since we can't totally comply with hygiene and safety standards, we try to keep everyone confined and hope that we dont have any coronavirus cases. For example, the only real barrier measure we've been able to apply is to create canteen dining shifts."
"We know there are still people out there on the street. The emergency teams want to send them to us to fill spots that have opened up, but how can we be sure that the person arriving is not a carrier of the virus?" he asks, worried.
Another question also remains unanswered: "What are we going to do when we get the first case? It's likely that the other people housed here will contract it within 24 hours, given the conditions," says Erwan. Fallback solutions are currently being studied to transfer healthy and at-risk people if they do have a coronavirus case, he explains.
But its not all bleak news: the authorities have made some reinforcements to the system. "We've had human reinforcements. Resources, especially from night patrols, have been deplRead More – Source